Wholesale sales support

Where do I get product photos and sales materials?

Everything lives on the Sales Materials page: product photos, use cases, and full product pricing. For editable Canva templates and access to the wider photo library, email mattm@verticalspice.com.

Can I show the Product Selector to a client without Vertical Spice branding or pricing?

Yes. On the Product Selector, at the bottom of the page there is a "Dealer tools" feature where you can show or hide pricing and branding.

Who do I contact for help, questions, or suggestions?

Email mattm@verticalspice.com or call/text 763-257-4357. Your success is our success, so if you ever have suggestions, or believe there are materials that could better help you add Vertical Spice onto projects, don't hesitate to let me know.

Ordering

How do I place a wholesale order?

Sign in to your wholesale account, then add products from the Products page or the Product Selector and check out as normal. Your wholesale pricing applies automatically at checkout.

Can I add a PO number?

Yes. There is an optional PO field at checkout. Your PO appears on the order confirmation.

How do I reorder?

Your account page keeps your full order history. Open a past order to see the exact SKUs and quantities, then add them again from the Products page.

Pricing and payment

How does wholesale pricing work?

Your discounts are tagged to your email. Once you are signed in, product pages, the cart and checkout all show your discounted price.

Why am I seeing retail prices?

Either you are signed out, or your wholesale account is not activated yet. Sign in first. If prices still look wrong, email mattm@verticalspice.com or call 763-257-4357 and we will check your account.

Do you offer net terms?

Net terms are available for approved accounts. Email mattm@verticalspice.com or call 763-257-4357 to apply.

Shipping and lead times

How long until my order ships?

All orders are processed and shipped next day from our warehouse. We use standard ground shipping. You do have the option to add expedited shipping at cost.

Can you ship straight to a job site?

Yes. Enter the job site as the delivery address at checkout. The packing slip shows no pricing.

Products

What is the difference between Ready-made and DIY?

Most of our 11" depths come either Ready-made, or in DIY form at less cost. Ready-made units arrive assembled; you just need to add the elastic bands and screw into the cabinet. DIY units ship flat and require a screwdriver. Depending on unit size, this adds 5 to 10 minutes of assembly.

Which colors and options are available?

Cream and Maple bases. Cream is available on all 5 depths. Maple comes in the 11" and 22" depth bases.

How do I know a unit will fit my client's cabinet?

Use the Product Selector: enter the cabinet's width, height and depth and you can mix and match units that fit that space.

Where are the racks made?

All units are made entirely in the USA.